Community Guidelines

Last updated: December 2023

1. Our Community Values

CyberPlay is committed to fostering a community that values:

• Respect: Treat all members with courtesy and dignity
• Inclusivity: Welcome players from all backgrounds and experiences
• Fair Play: Maintain integrity in all casino games and interactions
• Safety: Create a secure environment for all users
• Entertainment: Focus on fun and enjoyment of our online casino platform

2. Acceptable Behavior

We encourage positive interactions that enhance the gaming experience for everyone on our casino site:

3. Prohibited Behavior

To maintain a safe and enjoyable environment, the following behaviors are not allowed on our online casino platform:

4. Chat and Communication Guidelines

When communicating with other players on our casino site:

• Use appropriate language suitable for all ages
• Respect different opinions and gaming styles
• Avoid excessive use of caps lock or repetitive messages
• Don't share personal contact information
• Report any concerning messages to our support team

5. Gaming Conduct

When playing casino games and online slots on our platform:

• Play fairly and don't attempt to cheat or exploit the system
• Respect other players' gaming experience
• Don't intentionally disrupt games or tournaments
• Follow the specific rules of each casino game
• Report any technical issues or bugs you encounter

6. Content and Media

When sharing content on our online casino platform:

• Ensure all content is appropriate for our community
• Don't share copyrighted material without permission
• Avoid posting promotional content for other casino sites
• Respect intellectual property rights
• Use appropriate language in all communications

7. Reporting Violations

If you encounter behavior that violates our community guidelines:

• Use the in-game reporting feature when available
• Contact our support team with detailed information
• Include screenshots or evidence when possible
• Don't engage with or retaliate against rule violators
• Allow our team to handle the situation appropriately

8. Enforcement Actions

When violations occur, we may take the following actions:

• Warning: First-time minor violations may result in a warning
• Temporary Suspension: Repeated violations may lead to temporary account suspension
• Permanent Ban: Severe or repeated violations may result in permanent account termination
• Content Removal: Inappropriate content may be removed from our casino site
• Legal Action: Serious violations may be reported to appropriate authorities

9. Appeals Process

If you believe an enforcement action was taken in error:

• Contact our support team within 30 days of the action
• Provide a clear explanation of why you believe the action was incorrect
• Include any relevant evidence or context
• Our team will review your appeal and respond within 7 business days
• Decisions on appeals are final

10. Community Moderation

Our community is moderated by:

• Automated Systems: AI-powered tools to detect violations
• Human Moderators: Trained staff who review reports and content
• Community Reports: User-submitted reports of violations
• Regular Reviews: Periodic audits of community activity

11. Updates to Guidelines

These community guidelines may be updated periodically to reflect:

• Changes in our online casino platform features
• New community needs and challenges
• Legal and regulatory requirements
• Feedback from our casino site community

12. Contact Information

If you have questions about these guidelines or need to report violations:

• Email: [email protected]
• Support Ticket: Available through our casino site
• Live Chat: Available 24/7 for urgent matters
• Phone: +370 620 88453

13. Additional Resources

For more information about our community and platform:

• Responsible Gaming - Learn about safe gaming practices
• Terms of Service - Our complete terms and conditions
• Privacy Policy - How we protect your information
• FAQ - Frequently asked questions about our casino site