Responsible Gaming

Last updated: December 2023

1. Our Commitment to Responsible Gaming

At CyberPlay, we are committed to providing a safe and responsible gaming environment for all users of our UK online casino platform. We believe that casino games should be enjoyed as entertainment, and we actively promote responsible gaming practices.

2. What is Responsible Gaming?

Responsible gaming means playing casino games and online slots in a way that:

• Maintains control over your gaming behavior
• Keeps gaming as a form of entertainment
• Does not interfere with daily responsibilities
• Stays within your personal limits
• Recognizes when to take breaks

3. Warning Signs of Problem Gaming

It's important to be aware of the following warning signs that may indicate problematic gaming behavior:

• Spending more time on casino games than intended
• Neglecting work, family, or social responsibilities
• Feeling anxious or irritable when not playing
• Lying about gaming activities to friends or family
• Using casino games to escape from problems
• Continuing to play despite negative consequences

4. Tips for Responsible Gaming

To maintain a healthy relationship with our online casino platform, consider these guidelines:

Set Time Limits

• Decide how much time you want to spend on casino games
• Use timers or alarms to remind you when to stop
• Take regular breaks from gaming activities

Maintain Balance

• Ensure gaming doesn't interfere with daily responsibilities
• Keep up with work, family, and social commitments
• Engage in other hobbies and activities

Stay in Control

• Only play when you're in a good mood
• Avoid playing when stressed, depressed, or under the influence
• Don't use casino games as a way to solve problems

5. Self-Exclusion and Cooling-Off Periods

If you feel that your gaming behavior is becoming problematic, we offer several tools to help you take control:

• Account Suspension: Temporarily suspend your account for a set period
• Self-Exclusion: Exclude yourself from our casino site for an extended period
• Cooling-Off Periods: Take short breaks from our online casino platform

6. Getting Help

If you or someone you know is experiencing problems with gaming, help is available. Here are some resources:

7. Parental Controls

As a UK online casino platform, we are committed to protecting minors. Our casino site includes:

• Age verification systems to prevent underage access
• Parental control features for account management
• Educational resources about responsible gaming
• Clear warnings about age restrictions

8. Our Responsible Gaming Features

CyberPlay implements several features to promote responsible gaming:

• Session Limits: Set maximum session durations
• Reality Checks: Regular reminders about time spent gaming
• Account Limits: Set daily, weekly, or monthly limits
• Self-Assessment Tools: Questionnaires to evaluate gaming behavior
• Educational Content: Information about responsible gaming practices

9. Staff Training

Our customer support team receives regular training on:

• Identifying signs of problematic gaming behavior
• Providing appropriate support and resources
• Understanding responsible gaming principles
• Referring customers to professional help when needed

10. Regular Monitoring

We continuously monitor our online casino platform to:

• Identify potentially problematic gaming patterns
• Improve our responsible gaming tools and features
• Ensure compliance with UK gambling regulations
• Provide better support to our community

11. Contact Us for Support

If you need help with responsible gaming or have concerns about your gaming behavior, our support team is here to help:

• Email: [email protected]
• Phone: +370 620 88453
• Live Chat: Available 24/7 on our casino site

12. Remember

Gaming should always be fun and entertaining. If it stops being enjoyable or starts causing problems in your life, it's time to take a step back and seek help. Our casino site is designed for entertainment, and we want all our users to have a positive experience with our casino games.